De-Escalation in the Workplace
LATTE Method Scenario Practice
De-Escalation in the Workplace
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Module 1: Awareness
Why De-Escalation Matters
Reading
What Causes Escalation?
Reading
De-Escalation Skills
Reading
Module 2: LATTE De-Escalation Model
The LATTE Model
Reading
Module 3: Practice
LATTE Method Scenario Practice
Reading
Review
Recap and Core Techniques
Reading
Knowledge Check
Quiz
References
References
Reading
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Announcements
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