Course Content
Module 1: Awareness
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Why De-Escalation Matters
What Causes Escalation?
De-Escalation Skills
Module 2: LATTE De-Escalation Model
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The LATTE Model
Module 3: Practice
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LATTE Method Scenario Practice
Review
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Recap and Core Techniques
Knowledge Check
References
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References
De-Escalation in the Workplace
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